Privacy Policy
We respect your privacy and are committed to safeguarding your personal information.
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1) Scope
This Privacy Policy applies to the website www.glassfiberdoors.com (the “Site”) and to our services provided under the brand Glass Fiber Doors, operated by Baba Loknath Fiber Door House (“we”, “us”, “our”). By using the Site or sharing information with us, you agree to this Policy.
2) Information We Collect
- Contact details: name, phone/WhatsApp, email, address/location, company (if provided).
- Project requirements: selected services, measurements, material preferences, budget, messages you submit via forms or WhatsApp.
- Technical data: IP address, device/browser type, pages visited, timestamps (for security, analytics and spam control).
- Media: photos/documents you may share for quotations or after-sales support.
3) How We Use Your Information
- Provide quotations, schedule site visits, execute fabrication/installation and after-sales support.
- Respond to enquiries, service/support requests and warranty matters.
- Improve our Site, services and customer communications.
- Maintain records for invoicing, taxation, compliance and dispute resolution.
- Detect, prevent or address fraud, abuse, or security incidents.
- With your consent, share updates or promotional offers (you can opt-out anytime).
4) Consent & Lawful Basis
We primarily process your personal data with your consent (e.g., when you submit forms or contact us), and to perform steps at your request prior to entering into a contract (quotation, scheduling, delivery). We also process data for legitimate interests (security, service improvement) and to comply with applicable law. Where required by law, we will seek additional consent.
5) Cookies & Similar Technologies
Our Site may use essential cookies for core functions (session/CSRF security) and optional cookies for analytics. You can control cookies from your browser settings. If we enable analytics in the future, only aggregated, non-identifying reports will be used to improve the Site.
6) When We Share Your Information
- Vendors/technicians who help deliver our services (e.g., installers, logistics, managed hosting).
- Compliance with legal obligations and lawful requests from authorities.
- Business transfers in case of merger, reorganization or asset sale (we will safeguard your data appropriately).
7) Data Retention
We retain personal data only as long as necessary for the purposes in this Policy — typically for the project lifecycle and reasonable post-service support/warranty periods, or as required by law (e.g., tax records).
8) Security
We use reasonable technical and organizational measures such as TLS/HTTPS, access controls, CSRF protection and least-privilege access on our systems. However, no method of transmission or storage is 100% secure; please share only information necessary for your request.
9) Children’s Privacy
Our services are intended for adults and businesses. We do not knowingly collect personal data from children under 18. If you believe a child has provided us information, please contact us and we will take appropriate action.
10) Your Choices & Rights
- Access/Update: request a copy or correction of your personal data.
- Deletion: request deletion, subject to legal/contractual limits.
- Consent Withdrawal: opt-out from non-essential communications.
- Grievances: contact our Grievance Officer (details below).
To exercise your rights, email biswas@glassfiberdoors.com with subject “Privacy Request”. We may verify your identity before fulfilling the request.
11) International Transfers
Our primary operations are in India. If any processing or storage occurs outside India via reputable service providers (e.g., hosting), we take steps to ensure a comparable level of data protection.
12) Third-Party Links
Our Site may link to third-party websites (e.g., map embeds, social media). Their privacy practices are governed by their own policies; please review them separately.
13) Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
14) Grievance Officer (India)
For privacy-related grievances, please contact our Grievance Officer:
15) How to Contact Us
For any questions about this Policy or your personal data, write to biswas@glassfiberdoors.com or call +91 9046312363.
Your Privacy Choices
- Ask for a copy of your data
- Request correction or deletion
- Withdraw consent for marketing